Privacy Policy

Privacy Policy

At CNX Services Limited (“CNX”, “we”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or engage with our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you consent to the practices outlined in this Policy.

1. Data We Collect

We may collect the following personal information:

  • Name, company, job title, and contact details (email, phone, postal address) provided when contacting us or enquiring about our services.
  • Technical information such as IP addresses, browser type, and website usage data collected via cookies or analytics.
  • Any information voluntarily shared during calls, emails, or other communications regarding project enquiries.

2. How We Use Your Data

Your personal data is used for purposes including:

  • Responding to enquiries and providing requested services.
  • Administering contracts, quotations, and project-related communications.
  • Improving our website and services through analytics and feedback.
  • Complying with legal, regulatory, or insurance requirements.

We will not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent: where you have given clear permission.
  • Contractual necessity: processing is required to perform or manage our contractual obligations.
  • Legal obligation: processing necessary to comply with UK law.
  • Legitimate interests: to manage and improve our business operations, marketing, and service delivery, provided your rights are not overridden.

4. Sharing Your Data

We may share personal data with:

  • Subcontractors, consultants, or service providers involved in delivering our services.
  • Legal, regulatory, or governmental authorities when required by law.
  • Third-party analytics providers or IT service providers to maintain and improve our website functionality.

We ensure that any data sharing is secure and in accordance with UK GDPR principles.

5. Cookies and Online Tracking

Our website may use cookies and similar technologies to improve user experience and gather website usage statistics. Cookies may include:

  • Essential cookies for website functionality.
  • Performance cookies for analytics and traffic measurement.
  • Functional cookies for preferences and settings.

You can manage or disable cookies through your browser, but some functionality may be affected.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purpose for which it was collected.
  • Comply with legal, tax, or accounting obligations.
  • Resolve disputes or enforce agreements.

After this period, personal data is securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of personal data we hold about you.
  • Correction: Request that inaccurate or incomplete data be corrected.
  • Erasure: Request deletion of personal data in certain circumstances.
  • Restriction: Request restriction of processing under specific conditions.
  • Portability: Request your personal data in a structured, machine-readable format.
  • Objection: Object to the processing of personal data based on legitimate interests or marketing.

To exercise your rights, please contact us using the details below.

8. Security of Your Data

CNX implements appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Only authorised personnel have access to your personal data on a need-to-know basis.

9. Third-Party Links

Our website may include links to third-party websites. CNX is not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, website functionality, or business practices. The updated version will be posted on this page with the effective date indicated. Please check this page regularly for updates.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

CNX Services Limited
224 Tuckton Road
Bournemouth, BH6 3AA

Effective Date: December 2025